Ald1 Privacy Policy
Protecting your personal information is our priority. Find out how ald1 collects and uses your data.
Information We Collect
Ald1 collects personal data you provide during account registration, including your name, phone number, email address and payment information in MYR. We also collect technical data such as your IP address, device type, browser and platform usage information via cookies to improve your experience and security.
We use cookie technology to identify and remember users, including for website analytics, session management and delivering relevant promotional offers.
How We Use Your Information
Your data is used to manage your account, process payments, improve our services and provide customer support. It is also used to comply with regulatory and security requirements, including fraud detection and monitoring for suspicious activity.
We also use your information to send product updates, promotional offers and service-related communications, unless you opt out.
Cookies & Tracking
Ald1 uses cookies to enhance your experience and keep the platform running smoothly. Cookies help identify logged-in users, save your preferences and deliver personalised content.
You can manage cookie preferences through your browser settings, though please note that disabling cookies may affect certain platform features.
Data Storage & Security
We use industry-standard encryption to protect your data from unauthorised access and breaches. ald1 servers are maintained with rigorous physical and digital security measures.
Data is retained only for as long as necessary and handled in accordance with applicable Malaysian data protection laws.
Sharing Information with Third Parties
Ald1 does not sell your personal information to third parties. We may, however, share data with service providers who help us operate our services — such as payment processors, data hosts and security providers — under strict confidentiality agreements.
User Rights
You have the right to access the personal data ald1 holds about you, request corrections if any details are inaccurate, or ask for your account to be deleted in accordance with Malaysian law. To exercise any of these rights, please reach out to ald1 customer support.
Privacy Policy Updates
Ald1 reserves the right to update this privacy policy at any time, and any changes will be published on our website. We encourage users to review the policy periodically to stay informed. Continued use of the platform after any changes constitutes your acceptance of the updated terms.
Contact Support
For enquiries about our privacy policy or the management of your personal data, please contact the ald1 support team at: support at ald1.app. We are committed to responding promptly and assisting you to the best of our ability.